These terms govern the sales concluded on this site between Azimut Games S.à r.l.-S. and its consumer customers.
These general terms define the rights and obligations of the parties in the context of the distance selling of the games and related products offered by Azimut Games S.à r.l.-S.. Any order implies their acceptance without reservation.
The products offered are described as accurately as possible. Photographs and illustrations are provided for information and are not contractual. Products are offered subject to available stock.
Prices are given in euros, all taxes included, excluding delivery costs. Azimut Games S.à r.l.-S. reserves the right to change its prices at any time, it being understood that the applicable price is the one displayed at the time of the order.
The order is validated once payment has been accepted. The accepted payment methods are the following: Bancontact, carte bancaire, iDEAL, Revolut Pay, Satispay.
Payment is made on a secure payment platform: no bank details are entered or kept on this site. The order becomes final only once the price has been paid in full.
Orders are delivered to the following countries: Luxembourg, Belgium, France, Germany, Spain, Netherlands, Italy and Portugal. Other destinations may be opened later.
The time to prepare and ship the order is generally 6 working days. Transit time is added, variable depending on the country, the carrier and the delivery method chosen. The time indicated when ordering takes these elements into account; it is given for information and runs from the confirmation of payment.
In the event of a delay, the customer is informed by email. Risk passes to the customer on handover of the parcel.
Delivery costs are calculated and displayed before the order is finally confirmed, depending on the destination, the contents of the order and the delivery method selected. Delivery is free from €120 of purchases, total of the items excluding delivery costs.
The customer therefore always knows the amount of the delivery costs before paying.
In accordance with the European rules applicable to distance selling, the consumer customer has 14 calendar days from receipt of the order to notify us in writing of the decision to withdraw, without having to give a reason. The customer may use the withdrawal form for this purpose, without being obliged to, or write to us at contact@azimutgames.com.
After this notification, the customer has 14 days to return the products to the address given on the withdrawal page. Unless we have made a mistake or the product is defective, the direct cost of returning the goods is borne by the customer.
Products must be returned complete, with all their components, accessories and documentation. The customer may handle the product to the extent necessary to establish its nature, characteristics and proper functioning; any loss in value resulting from handling beyond this may be taken into account in accordance with the applicable rules.
Refunds are made within the legal time limits and, in principle, using the same means of payment as for the order. Azimut Games S.à r.l.-S. may withhold the refund until the products have been received back or until the customer has supplied proof of having sent them, whichever comes first.
This situation is distinct from a change of mind. If the product received is damaged, incomplete, defective or does not match the order, the customer contacts us at contact@azimutgames.com giving the order number and, if possible, photographs that help identify the problem.
Azimut Games S.à r.l.-S. then takes charge of resolving the problem in accordance with the consumer’s legal rights: replacement, repair or refund depending on the situation. In this case the return costs are borne by us.
The customer benefits from the legal guarantee of conformity and the guarantee against hidden defects, independently of the right of withdrawal.
Our games contain small parts. Unless stated otherwise on the product page, they are not suitable for children under three years of age. Instructions for use are given on each product page and in the rules of the game.
The data collected when ordering is necessary to process the order. Its use is detailed in our privacy policy.
These terms are governed by the law in force in the country where Azimut Games S.à r.l.-S. has its registered office (Luxembourg), without prejudice to the protective provisions the consumer enjoys under the law of their country of residence. In the event of a dispute, an amicable solution will be sought first. Failing that, the consumer customer may use the European online dispute resolution platform.
For any question about these terms, write to us at contact@azimutgames.com.